About Us

One Call Your Problem Solved

What CPL Service Response have to offer you here is an alternative to all the ringing around, unreliable service and unreasonable pricing that plagues the building maintenance market by introducing our company, our methods and our rates to you all up-front and open so you can judge properly just who you are calling when you have an emergency.

Established 4 decades ago as providers of planned preventative maintenance and emergency response providers to data centres, offices, shops, factories, laboratories, clean rooms and just about any other commercial building, CPL Service Response have earned a solid reputation for providing a top quality service at a reasonable cost and now offer our reactive emergency service only, through our CPL Response team.

Our Vision and Values

“We strive to be our clients’ single point of contact for all of their planned and emergency Facilities Management requirements. With the expertise and experience we have accumulated over many decades, we strive to provide our clients the time to focus on the things they specialise in.”

We pride ourselves in the ‘No job too small’ stance that helps us to build mutually beneficial and long-term relationships with all of our clients.


Directly employed and fully qualified local engineers and tradesmen

Instant Response

24 hours/365 days help desk to answer you call for help and react to your needs promptly


Engineers are scheduled and movement controlled by the helpdesk, not themselves so a guaranteed response time and a reliable point of communication is always available


A legislative certificate of completion of the repair, which acts as your warranty for any work


Published rates that you can see and understand before we undertake any work so you know what your budget expenditure is likely to be at the outset


Everything to give you with peace of mind that when you make an emergency call, that it is going to be dealt with professionally and quickly to a satisfactory conclusion


We are registered with Gas Safe Council, NICEIC, B&ES, ROSPA and the Environmental Agency

Cross Industrial Spread

Our clients are many and varied and include Tarmac, Specsavers, Lidl, Howdens, Premier Foods Brands, West Midlands Metro, National Express, Alexon Brands, Ministry of Defence, Boots, Galiform, Peninsular Heights and various NHS Trusts, all of which represent a cross-section of clients that we have served for many years.

Wide Range of Services Stretch

Our capabilities include servicing and repairing electrical systems, lighting and emergency, air conditioning, heating and ventilation, filtration, minor building fabric repairs and handy-man duties. 

We can undertake work at height for say high-bay lighting changes, or in confined places, such as services tunnels and basements.



Whether you’re looking for a Facilities Management Specialist for Building Service and Maintenance or just some plain and simple advice, please don’t hesitate to contact us.