Our Story

About Us

One Call Your Problem Solved​

At CPL Service Response, our story began over four decades ago as providers of planned preventative maintenance and emergency response services for commercial buildings in Birmingham and the surrounding areas. We recognised a need for a more transparent and reliable service in the facilities management market, and set out to provide just that.

Today, we have built a reputation for delivering top-quality facilities management services at a reasonable cost. Our team at CPL Service Response offers reactive emergency services exclusively, and we take pride in being one of the leading commercial property management companies in the area.

Our FM services cover all aspects of property maintenance and facility management, including building management, facility management services, and commercial property management. We aim to make our rates and methods clear and upfront, so our clients know exactly what they’re getting when they choose us for their facility management needs.

At CPL Service Response, we believe in customer-focused service that prioritises transparency, reliability, and professionalism. Our facilities management services are tailored to meet the unique needs of each client, and we work hard to exceed expectations every time.

Choose CPL Service Response for your facility management needs, and experience a service that is second to none.

Our Vision

“We strive to be our clients’ single point of contact for all of their planned and emergency Facilities Management requirements. With the expertise and experience we have accumulated over many decades, we strive to provide our clients the time to focus on the things they specialise in.”

Our Values

We pride ourselves in the ‘No job too small’ stance that helps us to build mutually beneficial and long-term relationships with all of our clients.


Directly employed and fully qualified local engineers and tradesmen

Instant Response

24 hours/365 days help desk to answer you call for help and react to your needs promptly


Engineers are scheduled and movement controlled by the helpdesk, not themselves so a guaranteed response time and a reliable point of communication is always available


A legislative certificate of completion of the repair, which acts as your warranty for any work


Published rates that you can see and understand before we undertake any work so you know what your budget expenditure is likely to be at the outset


Everything to give you with peace of mind that when you make an emergency call, that it is going to be dealt with professionally and quickly to a satisfactory conclusion


We are registered with Gas Safe Council, NICEIC, B&ES, ROSPA and the Environmental Agency

At CPL Service Response, our diverse client base includes well-known brands such as Tarmac, Specsavers, Lidl, Howdens, Premier Foods Brands, West Midlands Metro, National Express, Alexon Brands, Ministry of Defence, Boots, Galiform, Peninsular Heights and various NHS Trusts. Contact us to learn how we can assist you with facility management services and property maintenance.

CPL Service Response offers a comprehensive range of facilities management services, including electrical, HVAC, and plumbing services, as well as minor building repairs and general maintenance duties.

Our capabilities also extend to work at height and in confined spaces. Contact us for reliable maintenance services in Birmingham, including ground maintenance, energy management, and other soft FM services.



Whether you’re looking for a Facilities Management Specialist for Building Service and Maintenance or just some plain and simple advice, please don’t hesitate to contact us.